Dominion Resource Services, Inc. / Energy / Utility
CHALLENGE: CHANGE IMPLEMENTATION
As part of an upgrade process, HP
9000 servers were being modified, consolidated, decommissioned, moved
to different locations or sold.
SOLUTION: DEVELOPED CUSTOM PROCESS
WTI designed a custom program to help
organize the upgrades and changes. The new process directed the
information gained from hpinfo script to WTI. Experts then reviewed the
server information and assessed the value of the equipment.
Additionally, WTI managed the logistics involved with the removal of
the equipment.
The tailor-made WTI process provided
an accurate, up-to-date inventory for HP 9000 servers throughout their
organization, enabling Dominion Resource Services to receive fair
market value return on the sale of their hardware. The custom process
will also keep Dominion advised of the health of their system, making
future upgrades and equipment changes hassle-free.
CNA / UniSource / Payroll Organization
CHALLENGE: MANAGE ALL ASPECTS OF NEW SERVER ACQUISITION
Customer required a leasing arrangement for new HP 9000 servers—from acquisition through implementation.
SOLUTION: PROVIDED COMPLETE OUTSOURCING WITH MULTIFACETED EXPERTISE
With decades of expertise in
technology and a consultative approach, WTI fully evaluated the
situation and suggested a revised layout of the server room—including
server alignment of space limitations to temperature control to
flooring requirements. WTI also provided logistics and assisted with
the final installation of each server.
IMPACT: CUSTOMIZED ALL ASPECTS OF SERVICE TO COMPLETE PROJECT
From providing equipment that met
CNA's budget restraints to maintaining the equipment on an ongoing
basis, WTI designed a unique plan that met all the customer’s
expectations for this project and built the basis for an ongoing
relationship that assures customer comfort and confidence.
Yokogawa / Technology and Information Systems
CHALLENGE: FORM GLOBAL PARTNERSHIP
Customer located in Japan was seeking an American partner in order to service HP midrange servers.
SOLUTION: OVERCAME LANGUAGE AND DISTANCE BARRIERS
WTI set up a translation service and
system through the Internet to help alleviate the language barrier with
both Yokogawa staff and their customers.
IMPACT: ACHIEVED GLOBAL SERVICE SATISFACTION
By establishing an effortless
communication process, WTI allowed the Yokogawa team to insure
exceptional service to their customer base. Tailored WTI support was
one call/e-mail/page away, increasing the comfort level and minimizing
the physical distance between the two companies.
Satyam Computer Services Ltd. / Software Services
CHALLENGE: ESTABLISH COST-EFFICIENT MAINTENANCE PLAN
Customer had a set budget for annual maintenance of Hewlett-Packard services.
SOLUTION: PROVIDED CUSTOMIZED PACKAGE
The Satyam accounting department had
needed one standard cost for server maintenance in order for their
software to run correctly. WTI created a tailored package to meet both
budgetary and operational needs.
IMPACT: ESTABLISHED LONG-TERM SERVICE PARTNERSHIP
By meeting a unique set of requests,
WTI established a level of service unmatched by others in the industry.
Meeting both cost and operational requirements initially helped
establish a long-term relationship between Satyam and WTI that has
grown to include a variety of large-scale projects.
